In accordance with our warranty policy, if a user submits a warranty claim due to a misunderstanding of a machine malfunction resulting from limited familiarity and improper operation, and following a comprehensive examination by our technician, it is determined that no actual malfunction is present. Consequently, the user will be held accountable for any expenses associated with the technician’s visit, which includes travel and other costs.
We want you to be satisfied with your new DOTSU Machinery unit. For optimal satisfaction and machine longevity, we encourage you to use the DOTSU Machinery Authorized Service Center network during and after your warranty period for all your calibration and maintenance needs. They are committed to providing proper repair and calibrations to maximize the performance and longevity of your DOTSU Machinery unit.
Considering the investment you made in your new DOTSU Machinery unit, we encourage you to review the unit’s Operation Manual (provided with the unit) and follow the recommended procedures. If you have any questions on how to keep your unit in good working condition, contact us via the DOTSU Machinery Support System at www.kato.vip/submit-ticket.
We advise you to retain certifications and records of regular unit maintenance. These documents are very important and can be helpful in determining the cause of a malfunction, should one occur.
The Warranty goes into effect after the date of purchase and expires as shown on our website. The Warranty covers repairs to correct any unit defects related to materials or workmanship existing at the time of purchase. All requests must be approved by DOTSU Machinery prior to any work being performed during the Warranty Period. Specific exceptions to the Warranty are listed in the Exclusions section.
DOTSU Machinery will provide repairs to the unit during the Warranty Period in accordance with the Terms, Limitations, and Conditions. This is the sole Warranty provided by DOTSU Machinery.
Unit components subject to normal wear during the Warranty Period are not covered by Warranty and include, but are not limited to:
Component failure caused by customer misuse/abuse of the unit (e.g., exceeding the unit’s stated duty cycle or using incompatible materials), voids the Warranty.
We only accept refunds and returns in certain circumstances, which include, but are not limited to:
You may return most new, unopened items for a full refund within 15 days of delivery. These items should be in their original packaging and have their serial number. Special order returns are at our discretion on a case-by-case basis. If you would like to make a return or exchange, you must contact us by phone or email promptly.
All returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
All units require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the responsibility of the customer to perform regular maintenance. Failure to properly maintain the unit and perform regular maintenance may void the Warranty.
DOTSU Machinery has Technical Service Specialists for consultation and coordination of repairs, and can be reached by contacting DOTSU Machinery Customer Service at (02) 8004 3110 or send us a warranty tickets via: www.kato.vip/submit-ticket.
A current list of DOTSU Machinery Authorized Service Centers is available at www.dotsu.au/contact-us.html